“Software is eating the world.” This famous quote by Marc Andreesen embodies what is happening to nearly every industry. Namely, that software is fundamentally changing the way the world works, and by extension, how we do business. Property managers, whether in an established operation or a small growing company, can benefit from this explosion of software. Property Meld is here to show you how.
Migration Away from Pen and Paper
A nationwide survey reveals that property managers spend most of their time coordinating maintenance requests. And while property management accounting software has seen improvements in recent years, property management maintenance software has been neglected. Slight improvements such as electronic forms, maintenance portals, and work order systems have failed to address property managers needs. Cue Property Meld. Property Meldfills a much needed gap in current software, focusing on the maintenance aspect of property management.
Tenants want technology
Property Meld recognizes that tenants would prefer to submit and check the progress of maintenance requests online, bypassing phone calls, office visits, and e-mail communication. Go to any restaurant or ride any subway car and you’ll notice a common theme – consumers are mobile! The Pew Research Center notes that 64% of adults own some kind of smart phone, up from 34% in 2011. Consumers are increasingly becoming dependent on their phones to navigate their daily life. Need to deposit a check? No problem. Skip the line at the bank by simply uploading a picture of the check from your phone. With improving technology, consumers have the ability to streamline once time-consuming tasks.
However, increased tenant mobility means increased accountability; over 80 million visitors on Yelp post over 90 million reviews every month. In fact, 44% of smartphone users have used their phone to look up information about a place to live. Minimizing negative reviews is important since tenants place so much trust in online review sites like Yelp. Property Meld prevents poor reviews by automatically notifying the property manager of any scheduling conflicts, reminding both vendors (maintenance staff) and tenants of upcoming repairs, and automatically conducting a follow-up survey to ensure that the tenant is satisfied with repairs. Property Meld increases tenant mobility and improves the flow of information, which helps property managers retain and acquire tenants. In short, Property Meld improves the tenant experience.
Technology as the liaison
Property Meld coordinates all the maintenance activities on one platform, including communication between the property manager, tenant, and vendor. Prior to Property Meld, a property manager would spend copious amounts of time coordinating the initial visit for a repair through phone calls and emails. A typical work request involved collecting available times from the vendor (internal or external), relaying those times to the tenant, and then reporting back to the vendor.
Property Meld coordinates all of this communication directly. Tenants can select times from their phone (no app required), which are then automatically coordinated with the vendor. For convenience, Property Meld sends appointment reminders to both tenants and vendors. Throughout this process, the property manager is able to monitor the progress, but interaction isn’t required. If interaction is necessary, Property Meld’s chat feature allows all parties to stay connected. Ultimately, Property Meld acts as the liaison, freeing up property managers for other important tasks.
Stay ahead, don’t fall behind
The changing landscape of property management demands technology that meets the expectations of tenants and vendors. Property Meld delivers the solutions your business needs to meet these expectations, while remaining relevant in an ever-more competitive world. Software is eating the world, are you ready? Find out how Property Meld can work for you today.