Property Management Software connects tenants to what they need when they need it.
This requires both convenience and timeliness – which is a tall order when it comes to property repairs.
Often, the tenant might be away at work or school, and the maintenance team can’t allocate the right time. But thankfully through solutions such as Property Meld, there’s no waiting around for a phone call.
Self-Service is Convenient and Fast
Renters are empowered to request maintenance from any device at any time. Not only that, but tenants can schedule the repairs and communicate with management and vendors using an app or by text messaging for the next generation of renters.
Property managers can rest easy knowing that all work order scheduling is handled between the tenant and the repair technician. This is made easy through self-service tools where tenants are able to manage their repair from start to finish, and maintenance technicians can easily manage work orders from a mobile device.
Most standard maintenance portals can only receive requests. The true difference with self-service oriented portals such as Property Meld is the ability for tenants to not only request but also to communicate, schedule, and verify the completion of the work all from a mobile device.
The 5 Tasks Your Managers Won’t Miss:
The following are the five tasks that staff will be relieved of. These save a tremendous amount of time and will revolutionize employees’ workflows while also benefiting tenants:
1) Ensuring vendors and maintenance receive and coordinate repairs
Once the ticket is submitted, does it fall into a black hole? Property managers shouldn’t have to chase down contacts just for work to be recognized. When a ticket is properly received and processed, vendors are sure to have spare parts and the maintenance crew can fit it into their schedules.
2) Communication between tenants and managers regarding repairs
Playing the middle man should not be a property manager’s role either. This only muddles communication and obfuscates the problem. With the convenience of an app, this means communication happens rapidly between the tenant requesting the work and the employee fulfilling the work.
3) Scheduling repair times with more back-and-forth
Once a time is verified by one party, there shouldn’t need to be a second step to verify the other party’s time. Scheduling repairs efficiently requires a shared calendar, not phone tag.
4) Updating that status of all ongoing work tickets
Once work is in progress, any steps between the start and finish should not have to be manually tracked by managers. Updating ongoing work order tickets can easily be automated at the point of data entry. When technicians and tenants have an app, they fill in any details themselves when necessary.
5) Following up with tenants to ensure they’re satisfied with the repair
With so many touch points, it’s important to check one last time that the work as in fact completed. But with self-service, the solution automatically asks the tenant to verify everything went well so that there’s no need for any follow-up. This feature is especially helpful to build a positive reputation.
Payment processing is an additional feature to keep track of service charges. For those using QuickBooks to track financials, this can play a large role in keeping track of expenses.
Each feature helps save frustration and speeds up the process, ensuring the tenant is satisfied with repairs and the maintenance team is on the same page.
Tenants love self-service because they have control over fixing their home, and property managers should gladly usher in a more efficient process.
Author Bio: Julia is an editor with Better Buys, a trusted source for maintenance and property software news and research. Follow her@JuliaScavicchio for more on how technology is shaping our workforce.